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Wireless access to casino management, slot management are relatively straightforward applications we can develop by utilizing Wireless LAN, and Microsoft Visual Studio.NET and Compact Framework development on Pocket PC devices. Using our expertise in database access and synchronizing data over the air we are able to empower your casino managers to spot the hot players, provide comps on the spot and query multiple systems. The possibilities are endless when you consider a casino floor manager given the ability to solve problems on the spot, encourage uncarded customers to sign up for the program. Being able to “line bust” at redemption areas by wirelessly accessing their accounts, providing credits and providing excellent customer service are huge value adds in the customer’s mind. The benefits of this were realized in the Car Rental business when you pulled in and your receipt was handed to you through a mobile and wireless solution.
Customer access to CRM solutions provide empowered ways for your customers to see their balance, redeem for prizes and points and let you know that they are there. Using the same model as wireless parking, customers simply call an 800 number when they arrive at your site. This lets you know they are there and gives them special priority and access to comps. As they rack up the points you can remind them by sending them SMS notifications that they are up to certain levels and that they are new games for them to try. After they leave your premises, proactive marketing, and customer access to your events information insure that your entertainment company brand is always in their pocket long after they left the casino.
Mobilizing the Racebook for a casino or extending the tote system at a Satellite Wagering Facility to a ruggedized, user proofed, network/application integrated system is a solution we can do. Current implementations show the inexperience in understanding user interface design and Magic Three knowledge. We cut our teeth on developing wireless meter reading applications for utility workers in the field, wearing gloves in snow storms climbing 30 foot poles. We know how to develop applications that people will actually use and get value from. In a recent poll we conducted at a Racebook/Satellite Wagering Facility, an overwhelming 87% of the clients said they would welcome an easy to use, cashless, wireless Magic Three solution if it was endorsed and branded by the pari-mutuel Entertainment Company. This Ontrack application could provide multiple functionality including tying into the current CRM system, providing navigational capabilities, offer food and concession purchase, offer help and guidance to
their first time to take the fear out of placing a bet, provide replays of the lineup, provide wireless access to the racing forms and handicap information, and account tallies.
Where its legal, we can develop Wireless Keno, Video Poker, Wireless Slots, Wireless Racebook and other exciting applications that keep the customer engaged no matter where they are on your property. No more Keno runners and missed games. Your customers are always playing their numbers and always know when they have won. Ask us about our Off and On Campus solutions such as the Keychain Slot, Racing Broach, Virtual Horse and other games and solutions we have designed.
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